Effective Date: 14 March 2025
Last Updated: 14 April 2026

Welcome to Quexer! We aim to facilitate a smooth shopping experience for buyers while maintaining fair policies for vendors. This Refund & Returns Policy outlines the terms for returns, refunds, and exchanges for purchases made on our platform.

1. General Refund & Return Policy

  • Refund and return eligibility depends on the vendor’s individual policy.
  • Vendors must clearly state their return and refund terms on the product or store page.
  • If a vendor does not specify their policy, Quexer’s default return terms apply (see Section 3).

2. Buyer Responsibilities

  • Buyers must initiate return/refund requests within the timeframe defined by the vendor.
  • Returned items must be unused, in original packaging, and in the condition received.
  • Proof of purchase (order ID, invoice, or confirmation email) is required.
  • Return shipping costs will be borne by the vendor in cases of defective, damaged, or incorrect items. For other returns, costs may be borne by the buyer unless specified otherwise.
  • For international orders, return and refund logistics may be limited due to shipping constraints. Buyers are encouraged to review vendor policies carefully before placing an order. Quexer is not responsible for return shipping challenges, customs delays, or international return costs.

3. Default Quexer Refund & Return Policy

(If no specific vendor policy is mentioned)

  • If no vendor policy is specified, buyers may request a return or refund within 2–3 calendar days of confirmed delivery, strictly for items that are damaged, defective, or incorrect.
  • Returns are accepted only for damaged, defective, or incorrect items.
  • Returns should be free of charge to the buyer unless overridden by vendor policy.
  • Refunds will be processed after the item is received and inspected by the vendor.
  • Refunds will be issued to the original payment method within:
    • 7–14 business days (domestic orders)
    • 10–21 business days (international orders, depending on banking and currency conversion processes)
  • The following are non-refundable unless otherwise stated:
    • Digital goods
    • Personalized or custom items
    • Perishable goods
    • Hygiene-related items (e.g., cosmetics, skincare, undergarments)
  • Quexer does not offer product exchanges by default. Exchange eligibility is based on the vendor’s individual policy.
  • If a vendor fails to respond within 24 hours, buyers may contact Quexer Support at [email protected] for assistance.
  • If an order is placed outside the permitted delivery state for a vendor, it will be automatically cancelled and refunded.
  • Refunds, replacements, and returns are the responsibility of the respective vendor. Quexer may facilitate communication but does not guarantee refunds unless explicitly stated under a buyer protection program.

4. Vendor Responsibilities

  • Vendors must comply with local and international consumer protection laws.
  • They must respond to refund/return requests within 3 business days.
  • If a vendor fails to resolve a valid case, Quexer may assist in facilitating a resolution between the buyer and vendor. Any refunds issued are the responsibility of the vendor. Quexer does not guarantee refunds unless explicitly stated under a buyer protection program..
  • Vendors are responsible for correctly updating order statuses. Quexer will not be held liable for errors such as marking an order ‘Refunded’ when it has not been refunded. Vendors assume full liability for such mistakes.

5. Non-Refundable Items

Unless defective or damaged upon arrival, the following are generally not eligible for refunds or returns:

  • Digital downloads, e-books, and courses
  • Personalized/custom-made products
  • Perishable goods (e.g., food, flowers)
  • Intimate or hygiene-related items (e.g., skincare, undergarments)
  • Gift cards, store credits, or promotional giveaways

6. How to Request a Refund or Return

  1. Log in to your Quexer account and go to Order History.
  2. Select the relevant order and click Request Return/Refund.
  3. Provide the reason, proof of purchase, and any applicable photos or evidence.
  4. The vendor will respond within 3 business days.
  5. If approved, follow the vendor’s instructions for return and refund processing.

7. Dispute Resolution

  • If buyer and vendor cannot resolve the issue, Quexer may step in to mediate.
  • Buyers may escalate the issue to Quexer after 7 business days of no resolution.
  • Quexer may review disputes and provide recommendations based on available evidence; however, final resolution remains between the buyer and vendor unless covered under a specific buyer protection policy.

8. Cash on Delivery (COD) Refunds

  • COD is available only for orders delivered within India. International orders must be paid in advance and are not eligible for COD.
  • If a customer paid via Cash on Delivery and a refund is approved, the refund will be processed via bank transfer or UPI, based on customer-provided details.
  • Quexer does not offer cash refunds. All refunds are processed digitally for security and tracking.
  • Refunds for COD orders are initiated only after the product is returned and verified.
  • The refund process may take up to 7–10 business days from return approval.
  • Customers who repeatedly refuse COD deliveries without valid reasons may lose access to the COD option.

9. Contact Us

For any issues related to returns or refunds, please contact:

Email: [email protected]
Phone: +91 7483315034
Address: Graphgate Private Limited, Bangalore-560066, Karnataka, India

This policy is subject to periodic updates. We encourage users to check this page regularly for changes.