Shipping Countries:
India
Ready to ship in 1-3 business days
Shipping Policy
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Estimated Shipping Times:
Domestic (India): 1–8 business days
International: 7–21 business days (varies based on customs and destination)
Shipping Charges
Shipping fees are calculated during checkout based on the weight and destination of your order.
We may offer free shipping during special promotions or on select orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment either directly on our website or through the respective courier's tracking page.
Undelivered or Lost Packages
If an order is returned due to an incorrect or incomplete address provided by the customer, additional charges will apply for reshipping.
We are not responsible for lost or stolen packages once they are marked as “delivered” by the courier.
No Returns or Exchanges
All sales are final.
Due to the nature of our products, we do not accept returns or exchanges once the order has been delivered.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.
Kindly upload clear photos or videos of the item and its packaging to Google Drive and share the link with us for inspection.
After reviewing the submitted material, our team will evaluate the issue and provide an appropriate resolution in line with our policy.
Contact Us:
If you have questions related to shipping, tracking, or delivery, please contact our support team at your earliest convenience. We’re here to assist you.
Refund Policy
At Nilay Crafts, we thoroughly inspect and test every product before packaging to ensure it meets our highest quality standards. Please note that all sales are final, and we do not offer refunds once an order has been delivered.
Refund Eligibility
Refunds are considered only in the following situations:
Incorrect Item Received
If you receive a different product than what you ordered, contact us within 24 hours of delivery with clear photos of the item and its packaging.
Damaged in Transit
If your item arrives damaged, please submit clear photos within 24 hours of delivery. Our team will review the evidence and determine the appropriate resolution.
Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after placing an order
Incorrect or incomplete shipping address provided by the customer
Lost or stolen packages after being marked as delivered
Minor cosmetic imperfections that do not impact product functionality
Issues reported after the product has been used
Refund Process
If your refund request is approved, we will initiate the refund within 7–10 business days to your original payment method.
Please note: Shipping charges are non-refundable.
Contact Us:
For any refund-related concerns or questions, please feel free to reach out to our support team. We’re here to help.
Nilay Crafts Return Window Policy
At Nilay Crafts, we offer returns or replacements for eligible products under the following conditions:
Eligible Return Scenarios
-
Damaged Product – If the product arrives broken, defective, or non-functional.
-
Wrong Item Received – If the product delivered is different from what was ordered.
-
Missing Parts – If the item is incomplete or lacks essential components.
Return Request Guidelines
-
All return or replacement requests must be submitted within 24 hours of delivery.
-
The product must be returned in its original packaging, along with all included accessories.
-
Clear photo or video evidence is required to validate the claim.
-
Refunds or replacements will be processed only after inspection and approval by our team.
Support & Resolution
For defective or incorrect products, please contact Nilay Crafts through the “Get Support” option on the platform or raise a support ticket as per the platform’s terms and conditions.
Nilay Crafts reserves the right to approve or decline return requests based on compliance with this policy.
Reviews
Clear filtersThere are no reviews yet.