Effective Date: 20 April 2025
Last Updated: 14 April 2026

Quexer aims to facilitate a reliable and transparent shipping experience for our customers while enabling our vendors to fulfill orders efficiently. This Shipping Policy outlines the responsibilities, timelines, and protocols followed on our platform. Quexer is not a logistics provider and does not directly handle the shipping or delivery of products. All shipments are managed by independent vendors and their chosen courier partners.

1. Address Verification Before Order Placement

Customers are responsible for providing accurate and complete shipping information at the time of checkout.
Incorrect, incomplete, or unverifiable addresses may result in delivery delays or failed shipments.

If you need to update your address after placing an order, please contact the vendor immediately using the “Get Support” feature on the order page. Address change requests made through unofficial channels may not be honored.

2. Vendor Shipping Responsibilities

  • Vendors are required to dispatch orders promptly as per their shipping policy.
  • Vendors must ensure proper packaging and timely pickup by their chosen courier service.
  • Estimated delivery times will be provided based on the vendor’s shipping method and fulfillment location.
  • Products from vendors without GSTIN will be shipped only within the vendor’s registered state. Inter-state delivery is not supported for such products.

3. Delivery Timeframes

  • Delivery timelines are estimates based on vendor dispatch schedules, courier performance, and delivery location, and are not guaranteed by Quexer.
  • Orders placed after 2:00 PM (local time) will be processed the next business day.
  • Delays may occur due to external factors such as weather, holidays, courier availability, or remote delivery zones.
  • For international orders, estimated delivery times may range from 7 to 21 business days depending on the destination country and customs clearance requirements.

4. Shipping Charges

  • All products on Quexer include free shipping by default.
  • Some vendors may offer optional paid shipping upgrades at checkout. Any such charges will be transparently displayed before order confirmation.
  • Paid shipping fees are determined solely by the vendor and may vary based on service level and delivery location.

5. Order Tracking

  • Vendors must upload accurate tracking details, including the courier name, tracking ID, and tracking URL for each shipped order.
  • Tracking information must be updated through the Quexer dashboard to allow buyers real-time tracking access.
  • Failure to provide tracking may impact vendor payout timelines or account standing.

6. Backorder Policy

For Customers:

  • Products labeled “Available on Backorder” are not currently in stock.
  • We recommend contacting the vendor through the Get Support button to confirm availability and estimated delivery timeline.
  • If the vendor does not respond within 24 hours, you may contact Quexer Support to initiate a refund.

For Vendors:

  • Vendors must clearly indicate expected restock and shipping timelines on backordered items.
  • Vendors are required to respond to customer inquiries within 24 hours of receiving a message.
  • Failure to provide updates or communicate delays may result in a full refund being issued by Quexer on behalf of the buyer.

Role of Quexer:

  • If a vendor does not respond or fulfill a backorder within a reasonable time, Quexer may facilitate a refund process between the buyer and vendor. Any refunds issued are the responsibility of the vendor. Quexer does not guarantee refunds unless covered under a specific buyer protection policy.
  • Vendors are expected to cooperate with Quexer and honor backorder refunds promptly.

7. Customer Support

For shipping-related queries:

  • Use the “Get Support” button within your order dashboard to contact the vendor directly.
  • For unresolved issues, delayed responses, or platform-related concerns, reach out to Quexer Support.

8. International Shipping

Quexer currently allows international buyers to place prepaid orders for select products.

International shipping is fulfilled by the respective vendors using their chosen courier or postal service.

Buyers placing international orders acknowledge and agree to the following:

– All international orders must be prepaid using supported online payment methods.

– Quexer does not support Cash on Delivery (COD) for international shipments.

– Delivery timelines may vary based on customs processing, courier service availability, and destination country regulations.

– Customs duties, import taxes, handling fees, or clearance charges (if any) are the responsibility of the buyer and are not included in the order total.

– Buyers are responsible for ensuring that the products they order comply with their local import laws and regulations.

– Quexer and its vendors are not liable for customs rejections, delivery delays, or any loss caused due to failure in customs clearance.

Tracking will be provided where available. However, not all international shipping partners support detailed or real-time tracking once the order leaves India.

Contact Information

You can reach our support team using the details below:

Email: [email protected]
Phone: +91 7483315034
Address: Graphgate Private Limited, Bangalore – 560066, Karnataka, India